Answers · HUMANX

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Membership & billing

What do I get with a HUMANX membership?
Your complete optimization system: a personalized training split, nutrition targets, supplement protocol, and recovery plan — plus HUMANX IQ (your AI coach with your full context), FitSNAP (point the camera at meals, labels, physique, labs), LabIQ (biomarker tracking against performance-and-longevity ranges), streaks, and progress intelligence. Tiers differ in depth: IQ, GO, and PRO.
How does the free trial work?
New members get a trial before the first charge (length shown at checkout). Cancel before it ends and you pay nothing. One trial per person — if you’ve used one before, your card is charged when you re-subscribe.
How do I cancel or change my plan?
Any time, no hoops. On the web: Account → Manage plan (billing runs through Stripe). On iOS: your subscription is managed by Apple in Settings → Apple ID → Subscriptions. Cancelling stops future charges and you keep access through the period you already paid for.
How are payments handled?
By Stripe on the web and Apple in the iOS app. HUMANX never sees or stores your card number.

The app & AI

What is HUMANX IQ?
Your AI coach, loaded with your profile, plan, logs, and biomarkers — so answers are built for you, not a template. Ask anything about training, nutrition, supplements, labs, sleep, or recovery, and it can log food and workouts or adjust your plan on command. It provides education, not medical advice — consult your physician before medical decisions.
What happens to my data when I use IQ or FitSNAP?
Your question or photo, plus relevant context from your profile and logs, is sent to Anthropic — our AI provider — to generate your answer. It’s used only to answer you, it is not used to train AI models, and it is never sold. You approve this in-app before your first AI action and can revoke it any time in Account → AI data sharing. Full detail in the Privacy Policy.
What can FitSNAP scan?
Point it at a plated meal (calories + macros), a nutrition label, a supplement bottle, your physique (body-fat estimate), a lab report (every marker decoded), a gym (Travel Mode adapts your session to the equipment), or film a set for form analysis.
Does HUMANX work with my wearable?
Yes — connect a supported wearable (e.g. WHOOP) and HUMANX folds recovery, sleep, and strain into your readiness and daily adjustments. Wearable data is only collected if you connect a device, and disconnecting stops the sync.

Bloodwork & results

How does the bloodwork (LabIQ) side work?
Add your lab values to LabIQ — or upload a lab PDF to IQ — and every marker is tracked against performance-and-longevity optimal ranges, with education and cited sources for anything out of range. It’s educational information, not medical advice: bring the results to your physician for medical decisions.
How fast will I see results?
Consistency beats intensity. Most members feel the difference (energy, sleep, training quality) in 2–3 weeks and see visible change by week 6–8 when they execute the system as written. The app tracks the proof — strength, weight trend, streaks, biomarkers.

Data & account

Is my data private? Can I delete it?
Your data is yours. It’s encrypted in transit and at rest, never sold, and never handed to ad networks. Delete your account any time in the app (Account → Delete account) and your profile, logs, photos, and biomarkers are permanently removed. Details: Privacy Policy.
How do I get help?
Go to the Support page or email michael@myhumanx.ai. A human replies within 24 hours.